Patients who require prescriptions typically utilize an average of four medications each. Around 40% of older adults are prescribed five or more medications. Annually, the United States witnesses the issuance of over 4 billion prescriptions. Approximately 28% of these prescriptions carry the risk of causing potential adverse drug events, with the majority occurring during the prescription renewal process, specifically at the prescribing and monitoring stages. These errors are estimated to incur avoidable costs of $4-5 billion per year. The management of prescription renewals significantly contributes to the administrative burden faced by healthcare providers and care teams, with the average provider handling more than 12 prescription requests daily.

A collaboration between INFOMEDEX Health and physician leaders at Massachusetts General Physicians Organization (MGPO) has resulted in a platform built on a SaaS-based architecture. This platform ensures that every medication renewal request is assessed according to dynamically configured protocols for general appropriateness, safety, and clinical relevance. To enhance safety and quality, all complex refill requests are reviewed by trained pharmacists before being finalized. The platform adheres to drug-class protocols developed in collaboration with physician and pharmacy leaders, aiming to standardize the prescription renewal process enterprise-wide. It offers actionable intelligence to practice and administrative leaders through monthly and quarterly dashboards, providing insights to enhance care delivery and process standardization.